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Press Releases

10/19/2018

Joint Recall with Health Canada and the U.S. Consumer Product Safety Commission (US CPSC) and Flushmate - Fast Track Recall

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Flushmate Recalls Flushmate II 501-B Pressure-Assisted Flushing Systems Due to Impact and Laceration Hazards

Flushmate® Recalls Flushmate II 501-B Pressure-Assisted Flushing Systems Due to Impact and Laceration Hazards

Recall Notice Poster (pdf)

Recall Summary

Name of Product:  Flushmate II 501-B pressure-assisted flushing systems

Hazard:  The system can burst at or near the vessel weld seam releasing stored pressure. This pressure can lift the tank lid and shatter the tank, posing impact and laceration hazards to consumers and property damage.

Remedy: Replace

Consumers should immediately stop using the recalled Flushmate II 501-B systems, turn off the water supply to the unit and flush the toilet to release the internal pressure. Consumers should contact Flushmate to request a free Flushmate replacement unit and installation by a technician.

Consumer Contact:

Flushmate toll-free at 1 844-621-7538 between 8 a.m. and 10 p.m. ET Monday through Friday and between 8 a.m. and 6:30 p.m. ET Saturday, or online at  www.flushmate.com and click on “501- BRecall” in the blue box on the top of the page for more information.

Recall Details

Units: Approximately 17,300 units of the recalled product were sold in Canada (in addition, about 1.4 million were sold in the U.S.). The Series 503 Flushmate III was previously recalled June  2012, January 2014, and July 2016.

Description:

This recall is for Flushmate II 501-B pressure-assisted flushing systems installed inside toilet tanks that were manufactured from September 3, 1996 through December 7, 2013. The units are rounded oval, black, two-piece vessels made of injection molded plastic.

Recalled units have a date code/serial number that is 15 characters long and is located on the label on top of the Flushmate II 501-B unit. The first six numerals of the serial number are the date code. The date coderange for units included in this recall in MMDDYY format is 090396 (September 3, 1996) through 120713 (December 7, 2013). The model code is 10 characters long and is located on the same product label. The model code starts with M and ends with F.

Units included in this recall were sold individually and installed in toilets manufactured by American Standard, Corona, Crane, Kohler and Mansfield.

Incidents/Injuries: As of September 27, 2018, Flushmate has received 7 reports of the units bursting in Canada and no injuries. In the United States, Flushmate has received 1,446 reports of the units included in this recall bursting, resulting in property damage totaling about $710,000 USD and 23 reports of an injury with one requiring foot surgery.

Sold At: Home Depot and Lowe’s stores, toilet manufacturers, distributors and plumbing contractors nationwide and online in Canada at www.grainger.com, www.hdsupplysolutions.caand www.homedepot.caand other online retailers from September 1996 through December 2015 for about $108 USD for the units without toilets.

Manufacturer:  

  Flushmate, a division of Sloan Valve Company

  New Hudson, Michigan, United States

Manufactured in: U.S.

Note: 

Health Canada's press release is available at: https://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2018/67928r-eng.php

Consumers may view the release by the US CPSC on the Commission's website.

This recall is also posted on the OECD Global Portal on Product Recalls website. You can visit this site for more information on other international consumer product recalls.

This recall was conducted, voluntarily by the company, under CPSC’s Fast Track Recall process. Fast Track recalls are initiated by firms, who commit to work with CPSC to quickly announce the recall and remedy to protect consumers. 

About Health Canada:

Health Canada is responsible for helping Canadians maintain and improve their health. It ensures that high-quality health services are accessible, and works to reduce health risks.

They are a federal institution that is part of the Health portfolio.

Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada.

Health Canada would like to remind Canadians to report any health or safety incidents related to the use of this product or any other consumer product or cosmetic by filling out the Consumer Product Incident Report Form.

About U.S. CPSC:

The U.S. Consumer Product Safety Commission is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products under the agency’s jurisdiction. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. CPSC is committed to protecting consumers and families from products that pose a fire, electrical, chemical or mechanical hazard. CPSC’s work to ensure the safety of consumer products – such as toys, cribs, power tools, cigarette lighters and household chemicals – contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years.

Federal law bars any person from selling products subject to a publicly-announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission.

For more lifesaving information, follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC or sign up to receive our e-mail alerts. To report a dangerous product or a product-relatedinjury go online to www.SaferProducts.govor call CPSC’s Hotline at 800-638-2772 or teletypewriter at 301-595-7054 for the hearing impaired.

Media Contact

Please use the phone numbers below for all media requests.

Phone: 301-504-7908

Spanish: 301-504-7800

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